This Privacy Policy explains how Prept, Inc. ("Prept," "we," "our," or "us") collects, uses, and protects information about you when you use our website, platform, and services. Please read it carefully.
Overview
Prept operates a technology platform that connects real estate agents, homeowners, and service providers to coordinate listing preparation services — including staging, cleaning, painting, and other home improvement work. When you use Prept, we collect information necessary to deliver those services, communicate with you, and improve our platform.
By using itsprept.com or our services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services.
Information We Collect
Information you provide to us
We collect information you give us directly, including when you:
- Create an account or fill out a request form (name, email address, phone number, role)
- Submit a listing or property address for prep services
- Communicate with us by email, phone, or in-app messaging
- Apply to become a vendor or service partner
- Submit a review or feedback about a completed service
Information collected automatically
When you visit our website or use our platform, we automatically collect certain technical information:
- Usage data: Pages visited, features used, actions taken, session duration, and referring URLs
- Device and browser data: IP address, browser type and version, operating system, device identifiers
- Location data: General geographic location derived from IP address (city/state level)
- Cookies and similar technologies: See Section 5 for details
Information from third parties
We may receive information about you from third-party partners, including real estate professionals who add you to a transaction, integration partners such as MLS data providers, and analytics or advertising partners. We combine this information with data we collect directly only as permitted by this policy.
How We Use Your Information
We use the information we collect to:
- Deliver and improve our services — coordinate prep services, match vendors, schedule work, and manage listings
- Communicate with you — send confirmations, service updates, reminders, and support responses
- Process transactions — facilitate payments between homeowners, agents, and service providers
- Personalize your experience — surface relevant services, vendors, and content based on your location and preferences
- Analyze and improve our platform — understand usage patterns, fix bugs, and build new features
- Send marketing communications — with your consent, share updates about new services, features, and promotions (you may opt out at any time)
- Comply with legal obligations — meet applicable legal requirements and respond to lawful requests
We do not sell your personal information or use it to train third-party AI models.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
- Account information is retained for the life of your account and for up to 3 years after account closure.
- Transaction and service records are retained for 7 years to meet legal and accounting obligations.
- Marketing preferences and communications are retained until you opt out or request deletion.
- Analytics data is retained in aggregated, anonymized form and may be kept indefinitely.
You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us at privacy@itsprept.com.
Your Privacy Rights
Depending on where you live, you may have certain rights over your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request that we delete your personal information, subject to legal retention requirements
- Portability — receive your data in a structured, machine-readable format
- Opt-out of marketing — unsubscribe from marketing emails at any time using the link in any email we send
- Do Not Sell / Do Not Share — we do not sell or share personal information as defined under California's CCPA/CPRA
Colorado residents: Under the Colorado Privacy Act (CPA), you also have the right to opt out of targeted advertising and to appeal a denial of any privacy request. To exercise your rights, contact us at privacy@itsprept.com. We will respond to verified requests within 45 days.
California residents: For a full description of your rights under the CCPA/CPRA, or to designate an authorized agent, contact us at the address below.
Data Security
We take the security of your data seriously. Prept implements industry-standard safeguards including:
- Encryption of data in transit (TLS/HTTPS) and at rest
- Role-based access controls limiting employee access to personal data
- Regular security assessments and monitoring
- Vendor security reviews for third-party processors
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at privacy@itsprept.com.
Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 18, we will promptly delete it. If you believe we have collected such information, please contact us at privacy@itsprept.com.
Third-Party Links
Our website may contain links to third-party websites, services, or platforms (such as vendor partner sites or MLS portals). This Privacy Policy applies only to Prept's services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before submitting any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where required, by sending you an email notification.
Your continued use of our services after any changes take effect constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
- Email: privacy@itsprept.com
- Company: Prept, Inc.
- Website: itsprept.com
We take privacy inquiries seriously and will respond within 10 business days.